Frequently Asked Questions
Everything you need to know about your glow journey.
Are your products cruelty-free and vegan?
At Planet Beauty, we prioritize ethical sourcing. 95% of our catalog is certified cruelty-free, and we have a dedicated section for 100% vegan formulations.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. Shipping typically takes 3-5 business days.
What is your return policy for opened skincare?
We offer a 30-day 'Love It or Leave It' guarantee. If a product doesn't suit your skin type, you can return it for a full refund or store credit, even if it has been opened.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I know which products are right for my skin type?
You can take our AI-powered Skin Quiz on the homepage or chat with one of our licensed estheticians via the 'Help' bubble for a personalized routine.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.